14 Day Returns
Changed your mind? Cancel within 14 days of delivery.
Returns. Made Simple.
Changed your mind? You can cancel your order within 14 days of receiving it, and you then have a further 14 days to send it back. If your scooter is faulty, we'll arrange or cover the cost of returning it.
To start a return, email sales@philex.com with your order number. For a fault, contact technical@philex.com or call +44 (0) 1234 263737.
Changed your mind? You can cancel your order within 14 days of receiving it, and you then have a further 14 days to send it back. If your scooter is faulty, we'll arrange or cover the cost of returning it.
To start a return, email sales@philex.com with your order number. For a fault, contact technical@philex.com or call +44 (0) 1234 263737.
Easy Process
Email sales@philex.com to start your return. We'll guide you through it.
Faulty Items Covered
We'll arrange or cover the return of faulty goods.
Full Refund
Refunded within 14 days of receiving your return.
How it works
A Simple Returns Process.
Start Your Return
Email sales@philex.com with your order number and the item you're returning, within 14 days of receiving it.
Send It Back
Pack the scooter securely with its charger and accessories. It contains a lithium-ion battery, so we'll advise you on a suitable courier. You pay for change-of-mind returns; we cover returns of faulty goods.
We Check It
When your scooter reaches us, we'll check it over and let you know once your return is approved.
Get Your Refund
We'll refund you to your original payment method within 14 days of receiving your return, or proof that you've sent it.