FAQ

Frequently Asked Questions

Find answers to common questions about our products and services.

It comes down to how you ride and how much comfort you want beneath your feet. The THOR EV keeps things light and agile at 14kg, with a 350W motor, 8.5-inch air-filled tyres and front suspension, ideal when portability matters.

Step up to the THOR GT and you get 10-inch air-filled tyres plus front and rear suspension, giving you a more comfortable, confidence-inspiring ride while retaining the same 350W motor and up to 25km/h maximum speed. At 16.8kg, it adds extra ride comfort without becoming unnecessarily bulky.

Whichever THOR you choose, you’ll get a foldable design, LED display, Bluetooth app connectivity, cruise control, front and rear lighting, electronic and disc braking and a design built around straightforward everyday riding.

THOR EV - light, simple, everyday.

THOR GT - bigger tyres, more suspension, more comfort.

Yes. Both THOR models are available to pre-order now. New stock is arriving shortly and pre-orders are expected to dispatch by Friday 6 November 2026.

We'll email you as soon as your scooter is on its way. You're charged when you place your order, and you can cancel for a full refund at any time before your scooter is dispatched.

Both current THOR models have a stated riding range of approximately 15–25km per charge.

Actual range can vary depending on factors including rider weight, speed, gradients, temperature, tyre pressure and riding conditions.

We currently deliver to UK addresses only. Standard delivery is free to most UK addresses and usually takes 1–3 working days.

Some areas, including Northern Ireland and the Channel Islands, may carry a delivery surcharge. Any surcharge is shown at checkout before you pay.

Both the THOR EV and THOR GT have a stated maximum speed of 25km/h (15mph).

There are three main riding levels, allowing the rider to select speeds of up to approximately 10km/h, 15km/h or 25km/h, plus a pedestrian mode of up to approximately 6km/h.

In the UK it is currently illegal to ride a privately owned e-scooter on public roads, pavements, cycle lanes or bridleways. Privately owned e-scooters can be used on private land with the landowner's permission.

The government has said it plans to change the law, and we'll update this page if the rules change.

Both THOR models use a 36V 350W motor.

That keeps the range straightforward: you're not choosing between different power outputs; you're choosing the chassis, tyre size and suspension setup that better suits you.

Yes.

The THOR EV has front suspension, while the THOR GT has suspension at both the front and rear.

The GT also uses larger 10-inch tyres compared with the EV's 8.5-inch tyres.

Both models use air-filled pneumatic tyres.

The THOR EV uses 8.5-inch tyres, while the THOR GT increases this to 10 inches for a larger contact patch and a more comfort-focused setup.

Yes. Both models feature Bluetooth connectivity and can be paired with the compatible scooter app.

The app provides access to ride data and settings including battery information, riding information, cruise-control settings and scooter configuration.

Yes. Cruise control can be enabled or disabled through the scooter controls/settings.

When enabled, maintaining a steady speed for around five seconds activates cruise control, with the scooter providing an audible indication.

Yes. Both THOR models have a folding steering column.

Once folded, the steering column locks into position against the rear of the scooter to make storage and transportation easier.

Both the THOR EV and THOR GT have a stated maximum rider load of 120kg.

Both models use a 36V 7.8Ah lithium battery.

The supplied charger is rated at 42V 1.5A.

Charging takes approximately 5–8 hours.

The charger's indicator changes from red to green when the battery is fully charged.

Both models feature an integrated front LED light and rear brake light.

The THOR GT additionally features indicator lights, controlled using a dedicated handlebar switch.

Both scooters have an IPX4 water-resistance rating, which means they're protected against splashes.

They're not waterproof, so avoid deep puddles, heavy rain and pressure washers.

You can cancel your order within 14 days of receiving it, and you then have a further 14 days to send it back. You pay the return cost if you've changed your mind; we'll arrange or cover the cost of returning faulty goods.

Email sales@philex.com with your order number to start a return. See our Returns & Refunds policy for full details.

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